 For a printable version of the Contacts page click here.
One call to one number can answer most benefits questions including administrative changes, eligibility, premium information, certificates, ID cards and forms. This is the primary, one-stop service number for employers, employees and brokers.
1-800-ASK-4-MET (1-800-275-4638)
or Email at ask4met@metlifeservice.com
To submit enrollment information:
Fax: 1-888-505-7446
Regular mail to:
MetLife
P.O. Box 14593
Lexington, KY 40512-4593
Overnight mail to:
MetLife
2025 Leestown Road,
Suite J
Lexington, KY 40511-1000
Online Service Solutions:
Demos: www.serviceatmetlife.com/demos
MyBenefits: www.metlife.com/mybenefits
For Technical Support: 1-877-9MetWeb (1-877-963-8932)
MetLink (Online Benefits Administration):
MetLink®: www.Metlink.com
For Technical Support: 1-877-9MET-WEB or 1-877-963-8932
Group or Divisional Terminations
If you are submitting a request for a group or divisional termination, for any reason, please fax or mail the required written notice to:
Fax: 1-888-505-7446
Small Market Administration
PO Box 14593
Lexington, KY 40512-4593
Broker Service Center
Broker Change
If during MetLife's administration of your business, you should need to change your broker, the request must be sent to us on your company letterhead.
The letter should include the following:
- State the effective date of the change
- Include your group number
- State the coverages affected
- Note the letter supersedes any previous broker designations
- Include the new writing producer's name, firm name, address, telephone number and tax id
number (if applicable).
- Be signed by an executive correspondent.
The request can be faxed to (800)556-9430.
For questions on a broker change, you may call (866)796-1800.
Broker sample letter |
